We Place Our Clients’ Best Interests Above All OthersYour immediate and long-term success is our Number One priority. We focus on tangible results. The value of all our services is measured strictly on a return-on-investment basis for you as the client.
We Will First Seek to UnderstandInitially and throughout any of our engagements, we will actively listen to you and your employees. We will ask many questions and seek to truly understand the challenges you are facing.
We Promote Honest and Open CommunicationInternally and externally, we encourage creativity, diversity of ideas, candid feedback, and productive dispute in the spirit of striving to find the best solution. We will be honest with all our clients about the benefits and results of our services. Should we find ourselves unable to meet your needs, we will openly acknowledge it.
We Personify Professional and Ethical ConductBefore accepting any engagement, we will ensure a mutual understanding of objectives, scope, work plan, and fee arrangements. We will uphold the spirit as well as the letter of the contract. We will withdraw from an engagement if our objectivity or integrity may be impaired. We will treat all client information that is not public knowledge as strictly confidential, and never take any unfair advantage of proprietary information.
We Respect Every Individual and Value PassionThe success of our engagements is driven by the contributions and passion of every single person involved. We recognize and value that fact. We are passionate about what we do and will help you identify and leverage your team’s passions, too.
Confidentiality MattersIn some cases, our work with you may require giving us access to confidential information. This could be the case when preparing for a cross-cultural negotiation, discussing an upcoming international merger, or similar.
We want you to know that we will never use any such information for any other purpose than that for which you intended it. We will treat all client information that is not public knowledge as strictly confidential and will never take any unfair advantage of proprietary or privileged information. To the best of our ability, we will also prevent your confidential information from being accessed by any other party.