Global Business Training

Deepen your ability to communicate clearly, develop team trust, and achieve effective collaboration across distances, language barriers, and cultural differences

Impact of cultural preferences on remote collaboration: decision making, hierarchies and authority, handling risk, etc.; best practices in remote communication; team formation and trust building; developing high-performance teams; establishing ground rules, roles, and responsibilities; vision and team motivation; effective progress checking

• Best practices and techniques for managing remote multicultural teams
• Building and maintaining an inclusive team spirit and individual engagement
• Effective communication across cultural and language barriers
• Tools and rules that promote and enable close remote team collaboration

Mid-level and senior managers of international remote teams

Discover how to communicate and collaborate more effectively in an international remote team environment

Impact of cultural preferences on remote collaboration: decision making, hierarchies and authority, handling risk, etc.; best practices in remote communication; team formation and trust building; how remote team members can help their team reach high performance levels

• Best practices and techniques for working together in a remote multicultural team environment
• Building and maintaining an inclusive team spirit and individual engagement
• Effective communication across cultural and language barriers

Individual contributors and entry-level managers working in international remote teams

Explore strategies that are essential for negotiation success, in basic competitive (distributive) settings or complex interactions where collaborative win-win strategies open doors to greater gains for both sides.  Expand your negotiating toolset by learning to adjust styles and strategies when negotiating abroad.

The negotiation process; BATNA and the settlement range; integrative and distributive negotiations; common tactics; negotiating value; exploring "Win-Win"; closing & contracts; the impact of culture; comparison of styles and approaches; emotions and psychological factors; dealing with adversarial negotiators; decision making & influence; advanced tactics

• Success strategies for different types of business negotiations
• Effective ways to influence decisions and build relationships
• Managing own emotions and those of others
• Negotiation styles across different regions and countries of the world
• What to expect, what to do, and what to avoid in foreign negotiations

Anyone who regularly conducts business negotiations in international settings

Learn to adjust your style when negotiating abroad and become an effective international negotiator.  Understand which techniques could be used against you and how to best deal with them.

How culture influences negotiation styles; cooperative vs. competitive styles; negotiation phases; common and exotic techniques; groups vs. individuals; post-contract negotiation; maximizing your impact.  Includes many examples from the Americas, Asia, and Europe.

• Differences in negotiation styles across different regions and countries
• Effective ways to influence decisions and build relationships
• What to expect, what to do, and what to avoid in foreign negotiations

Leaders of global companies or business units; senior managers in international roles; international negotiators; international project leaders and program managers; others involved in foreign negotiations

This course explores how culture-specific values and practices impact managers working in international/global business settings. We identify and develop a set of cross-cultural management strategies that enable business leaders to interact effectively with global organizations, clients, vendors and third parties.

Global communication; how culture influences values and business practices; business etiquette; culture-specific influence and decision making; international negotiation; handling conflict across cultures; multicultural leadership. Includes many examples, stories, and case studies from all parts of the world.

• Understand cross-cultural value differences and learn to communicate effective across cultures, languages, and different geographies
• Develop practical management strategies in areas such as motivation, team building, influence, negotiation, and conflict handling
• Master real-world global management and leadership challenges

Leaders of global companies or business units; senior executives with global responsibility; global project and program leaders

This fast-paced executive workshop analyzes how successfully defining and executing a global business strategy requires understanding and factoring in key concepts of other cultures.  Practical implications when making strategic decisions will be discussed, for instance when engaging in global outsourcing or international subsidiaries.

Why cultures matter; important concepts: risk, time, relationship; foreign leadership styles;
hierarchies & organizational structures; outsourcing strategies; selecting foreign destinations.

• Factors to consider in preparing/updating Global Business Strategy
• How international organizations can be structured to be effective
• Selection criteria in international expansion through subsidiaries or outsourcing vendors

Leaders of global companies or business units; senior managers in international roles