Process

Leadership Crossroads uses a structured yet flexible process to engage with you.  Each client's challenges being different, there may be a lot of customization.  No step should be skipped, though.
 

I. Preparation Phase

This phase serves to identify and clearly define the tasks and services to be performed by the consultant.  It is free of charge for the client, but requires extensive communication.
 

 Situational
Analysis 		Task
Definition 		Proposal
 
Consultant conducts extensive interviews with client and possibly with some of client's employees. 		 
Conducted jointly with client to ensure common understanding.  Includes definition of success metrics. 		 
Includes objectives & scope of assignment, metrics, fees, terms and conditions, client's responsibilities. 		 

 

II. Engagement Phase

The accepted proposal is the kick-off point for the engagement.  Depending on the nature of the tasks and services, the consultant may or may not be working at the client's site.  Either way, regular progress reports will be provided automatically.
 

Action
Planning 		Implementation Closure  
 
Consultant develops and recommends action plan, then jointly finalizes with client.  Plan includes roles&responsibilities definitions for everyone involved. 		 
Implementation
of action plan.
Includes regular
progress checkpoints.
Corrective action will be defined as required. 		 
Metrics evaluation
and overall project assessment.
Also includes
"Lessons learned" session. 		 

 

III. Future Engagements

We strive to make every client engagement one that leaves the client fully satisfied and willing to pursue future engagements as new challenges present themselves.  We strongly believe that long-term relationships are in both the client's and the consultant's best interest.